Website Terms of Use
Operator: Wills & Estates Australia Pty Ltd (ABN 68 639 308 857) trading as Willwise (“we”, “us”, “our”).
Effective date: 15 July 2026 · Version: 1.0
Applies to: willwise.com.au and its subpages (the “website”).
These Website Terms of Use govern your use of our public website only. They are not a costs agreement or a client engagement, and they do not create a solicitor–client relationship. Where we accept instructions, a separate costs or engagement agreement will govern that work.
1. About these terms
By accessing or using the website, you agree to these Website Terms of Use. If you do not agree, please do not use the website. We may update these terms from time to time; the current version will be published here with its effective date and version number. Updated terms apply to your use of the website from the date they are published. An update to these terms does not alter an existing costs or engagement agreement unless that agreement permits it.
2. No legal advice
The content of this website is general information only. It is not legal advice, may omit qualifications or exceptions, and is current only as at the date stated or first published. It may not remain accurate after that date. You should not act, or refrain from acting, on the basis of website content without obtaining advice about your particular circumstances.
3. No solicitor–client relationship
No solicitor–client relationship or retainer arises merely because you:
- visit or use the website;
- make an enquiry or send us a message;
- submit an enquiry, intake or contact form;
- book an appointment;
- send us identification or other documents;
- complete or participate in identity verification or AML/CTF processes; or
- receive general or preliminary information from us.
4. When we agree to act
We do not agree to act unless and until we have completed any required conflict, client-acceptance, identity and AML/CTF procedures, confirmed in writing that we accept your instructions, and entered into any required costs or engagement agreement. Until then, you should not assume that we are monitoring a deadline or taking any step or action on your behalf.
5. Information you send us before engagement
You should avoid sending unnecessary confidential or privileged information before we confirm that we act for you. Sending information before engagement does not, of itself, prevent us from acting for another person, subject to our professional obligations.
6. How we use information submitted through the website
Information you submit through the website may be used to respond to your enquiry, conduct conflict checks, assess client acceptance, confirm identity and authority, determine whether a service is a designated service, carry out customer due diligence, and meet our professional and legal obligations. How we handle personal information is set out in our Privacy Policy, and, where AML/CTF customer due diligence applies, in our AML/CTF Privacy Collection Notice, which you should read together with these terms.
7. AML/CTF processes — important limitations
Identity verification, sanctions screening, risk assessment or other AML/CTF processes:
- do not constitute legal advice;
- do not guarantee that we will accept or continue to act; and
- must not be interpreted as indicating whether we have made, may make, or have considered making, a report under the AML/CTF laws.
We may be unable to accept instructions, or may be required or entitled to delay, limit, suspend or cease providing a service, where necessary to comply with the law or our professional obligations. We may not always be permitted to explain the reason.
8. Secure communication
Ordinary email and the public website may not be appropriate for highly sensitive material. Where we provide a secure portal (our Smokeball Client Portal) or a designated verification method, please use it for sensitive information. You should protect your passwords and access credentials, check email addresses and any payment instructions carefully (verify payment details by phone using independently confirmed contact details), and tell us promptly if you suspect any compromise. This email address and website are not intended for formal service of documents. We do not accept service of court documents, subpoenas or statutory notices by email or through the website unless we expressly agree in writing in the particular matter.
9. Acceptable use
You must not use the website to engage in conduct that is unlawful, fraudulent, misleading or deceptive, threatening, abusive, defamatory, discriminatory, harassing or malicious, or that compromises security. In particular, you must not:
- attempt to gain unauthorised access to the website, its systems or data;
- introduce malicious code or interfere with the website’s operation or security;
- impersonate any person or misrepresent your affiliation with any person;
- submit false, misleading or fraudulent information; or
- infringe the privacy, confidentiality or intellectual-property rights of any person.
10. Third-party platforms and public posting
We maintain profiles or pages on third-party platforms (for example, Facebook, Instagram and LinkedIn). Your use of those platforms is governed by the platform’s own terms and privacy policies, which we do not control. These Website Terms of Use apply to content and online spaces controlled by us. Content posted by others to our pages does not necessarily reflect our views, and we are not responsible for it. We may remove content, or block users, that we reasonably consider unlawful or in breach of these terms or the platform’s terms. Do not post confidential, privileged, sensitive or identifying information about yourself, another person or a legal matter on a public social-media page.
11. External links
Links from this website to other websites are provided for convenience only and do not constitute an endorsement unless we expressly say so. We are not responsible for the content, practices or transactions of third-party websites, except to the extent that responsibility cannot lawfully be excluded.
12. Website availability
We do not guarantee that the website will be available on an uninterrupted or error-free basis. The website may be unavailable from time to time due to maintenance, technical failure, security incidents or circumstances beyond our reasonable control.
13. Intellectual property
Unless otherwise indicated, the content of this website is owned by or licensed to us, and the website may include registered and unregistered trade marks. You may view, print and download reasonable extracts of website content for your own private or non-commercial use, provided you retain any attribution and notices and clearly attribute the works to Wills & Estates Australia Pty Ltd trading as Willwise. You may make ordinary lawful links to the website that do not imply endorsement or a misleading association. You must not, without our written permission, reproduce content for commercial purposes, frame or mirror the website, use our trade marks, remove any notices, or use the content in a way that suggests an association we have not agreed to.
14. Files and malware
While we take reasonable care, we do not guarantee that the website or any file available through it is free from viruses or other malicious code. You should maintain your own appropriate security protections. Nothing in this clause affects rights that cannot be excluded by law.
15. Liability
To the extent permitted by law, we are not liable for loss or damage arising from:
- your reliance on general information published on the website;
- temporary unavailability of, or errors in, the website;
- third-party websites, platforms or services; or
- unauthorised use of, or access to, the website.
Nothing in these terms excludes, restricts or modifies any liability that cannot lawfully be excluded, or any liability arising from fraud, wilful misconduct, a professional duty we owe, or legal services supplied under an accepted retainer (which are governed by the applicable costs or engagement agreement and our professional obligations).
16. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or another law where it would be unlawful to do so.
17. Complaints
If you have a concern about the website, please contact us with enough information for us to investigate. Complaints about how we handle personal information are dealt with under our Privacy Policy. Complaints about the professional conduct of a solicitor may fall within the jurisdiction of the Queensland Legal Services Commission. Making a website complaint does not affect your statutory rights or any applicable complaint period.
18. Relationship with our other documents
These Website Terms of Use govern use of the public website. A costs or engagement agreement, once entered into, governs the legal services we agree to provide. Where there is any inconsistency for a particular matter, applicable law, our professional obligations, and any specific privacy collection notice or costs/engagement agreement prevail over the general wording of these Website Terms of Use.
19. Governing law and general
These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland. If any provision is found to be invalid or unenforceable, it is severed to the extent necessary and the remaining provisions continue in force. A failure or delay by us in exercising a right is not a waiver of that right.
20. Professional standards scheme
Liability is limited by a scheme approved under Professional Standards Legislation.
21. Contact
Wills & Estates Australia Pty Ltd trading as Willwise
Email: info@willwise.com.au · Phone: 07 3088 7714 · Post: PO Box 1601, Carindale QLD 4152